Terms and Conditions

This is not legal advice or a document, just an initial draft to be reviewed by our legal counsel.

Rehab Ranger™ Terms and Conditions

Last Updated: 03/14/2025

Welcome to Rehab Ranger™ (“Company,” “Rehab Ranger™,” “we,” “us,” or “our”). We provide digital, virtual resources for stroke patients – physical rehabilitation, physical therapy, and wellness. These Terms and Conditions (the “Terms”) govern your access to and use of our website(s), mobile application(s), motion sensor technology or other hardware, telehealth or virtual consults, and any services offered through affiliated professional practices or provider networks (collectively, the “Services”).

Your use of the Services is subject to these Terms as well as our Privacy Policy and any other policy, notice, or practice that we reference or link to. If you do not agree with these Terms, you must not use the Services. By creating an account, logging in, or otherwise accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms.IMPORTANT: Rehab Ranger™ does not itself provide medical care. Our Services may involve health and wellness content, but we rely on affiliated or contracted independent healthcare professionals and entities (collectively, “Affiliated Professionals”) for the provision of clinical services, including telehealth or in-person visits. Please review these Terms carefully.

1. Scope of Service

  1. Service Overview
    Rehab Ranger™ provides a range of digital tools, educational resources, and connectivity options intended to support you in your physical rehabilitation, or general wellness journey. These Services may include, with/without limitation:
    • Access to websites and mobile applications
    • Use of motion-sensing hardware or related equipment
    • Data analysis and exercise monitoring
    • Virtual coaching and general wellness support
    • Telehealth or in-person care coordination through our network of Affiliated Professionals (part of version 2.0)
    • Personalized exercise programs, including video-based sessions and computer vision-based guidance
  1. Nature of the Services
    • Digital Platform: Rehab Ranger™ offers features such as tutorials, performance tracking, scheduling tools, chat and text-based reminders, and more.
    • Hardware: We may loan or provide you with certain sensor devices or training equipment (collectively, “Hardware”), which remain our property unless we explicitly transfer ownership.
    • Affiliated Professionals: Any licensed clinical care is provided exclusively by independently owned and operated professional entities or licensed providers. Rehab Ranger™ does not direct or control clinical judgment or medical treatment decisions.
  2. Not for Emergencies
    Rehab Ranger™’s Services are not for emergencies, urgent care needs, or any situation requiring immediate medical attention. If you believe you are experiencing an emergency, call 911 or seek immediate medical treatment at your nearest emergency facility.

Availability and Changes
Features, specifications, or any aspect of the Services may be changed, suspended, or terminated at any time without notice. We make no guarantee that any particular feature, platform, or pathway will remain available or unchanged.

2. Relationship with Healthcare Providers

  1. No Provider-Patient Relationship with Rehab Ranger™
    • Rehab Ranger™ itself does not practice medicine, physical therapy, or any other licensed health profession. We operate a technology platform that may facilitate the delivery of healthcare by Affiliated Professionals.
    • By using our Services, you understand and agree that Rehab Ranger™’s employees, representatives, or administrators are not rendering medical advice or diagnoses.
  2. Affiliated Professionals
    • Rehab Ranger™ may coordinate or connect you with Affiliated Professionals, such as physicians, physical therapists, or other licensed providers, who independently provide telehealth or in-person healthcare services (“Clinical Services”).
    • These Clinical Services are not provided by Rehab Ranger™; they are provided by professional entities that abide by state licensing, privacy, and other regulations. If you receive telehealth or in-person care, you may have to consent separately to that professional’s terms, including an Informed Consent for Telehealth.
  3. No Liability for Medical Services
    Rehab Ranger™ is not liable for the acts or omissions of any Affiliated Professionals or third-party providers. If you choose to seek care from an Affiliated Professional, your relationship is solely with that professional or entity. Any use of Rehab Ranger must be directed by and coordinated with your healthcare provider and any use of Rehab Ranger is at the discretion of the healthcare provider and risk of the patient, such that Rehab Ranger incurs no liability for providing its services.

3. Eligibility to Use Our Services

  1. Age Requirement
    You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our Services, unless you are a parent or legal guardian accessing the Services on behalf of a minor or dependent adult. By using the Services on behalf of another, you represent that you are legally authorized to do so and agree that all references to “you” or “your” in these Terms include that person.
  2. Fitness for Exercise
     If you are using Rehab Ranger™’s exercise-based Services, you confirm that:
    • You are physically, mentally, and medically fit to perform the recommended exercises or activities.
    • You will not seek payment from any state healthcare program such as Medicare or Medicaid for the use of these Services, unless specifically allowed in a separate agreement or as mandated by law.
    • You understand that if your health or medical condition changes, you must discontinue or modify your use of the Services and consult a qualified healthcare professional.
  3. Workers’ Compensation
    Rehab Ranger™’s Services are not intended for injuries covered by workers’ compensation. If you are seeking evaluation, diagnosis, or treatment for an injury or condition that is or may be covered under workers’ compensation or employer’s liability law, you should discontinue using the Services and consult the appropriate professionals.
  4. Account Information
    You agree to provide accurate and current registration details, including email address, contact information, and any necessary health data. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

4. Telehealth Informed Consent (If Applicable)

Where telehealth is provided by Affiliated Professionals:

  1. Definition of Telehealth
    Telehealth involves the use of electronic communications to enable healthcare providers to provide services, which can include health assessments, diagnosis, treatment, follow-up, or general health and wellness information.
  2. Consent and Limitations
     By using telehealth features within Rehab Ranger™, you consent to:
    • The possible electronic transmission of your medical information.
    • Audio, video, or digital communications regarding your health.
    • Potential benefits (e.g., accessibility, time savings) and known limitations (e.g., technology failures, privacy risks).
  3. Privacy & Security
     Affiliated Professionals and Rehab Ranger™ implement protocols to ensure the security and confidentiality of telehealth communications. However, no system is 100% secure, and there is a small inherent risk of unauthorized access.
  4. Right to Withdraw
     You may withdraw your telehealth consent at any time by ceasing to use the telehealth features. Doing so, however, may limit or terminate your ability to receive certain Services.

5. Use of Hardware and Technology

  1. Hardware Ownership
    If Rehab Ranger™ provides motion sensors, a tablet, or other equipment, it remains Rehab Ranger™’s property unless explicitly stated otherwise. You agree to protect and return the equipment when requested or after your program ends. Missing or lost items may incur replacement fees.
  2. Security & Updates
    We reserve the right to install, configure, or update software or security measures on any Rehab Ranger™-owned device. You must not disable or circumvent these features.
  3. Personal Devices
    If you use your personal devices (e.g., smartphone, laptop) to access the Services, you are responsible for maintaining updated software, anti-virus, and security measures to protect your data. Rehab Ranger™ is not responsible for data breaches stemming from your personal device’s vulnerabilities.
  4. Intellectual Property Rights
    The hardware, software, and any other technology provided as part of the Services contain proprietary and confidential information that remain the property of Rehab Ranger at all times unless expressly stated elsewhere. You may only use them for lawful and noncommercial purposes directly related to your engagement with Rehab Ranger™.

6. User Conduct and Responsibilities

  1. Prohibited Behaviors
     You agree not to:
    • Use the Services for any fraudulent, unlawful, or unauthorized purpose.
    • Harvest, scrape, or otherwise collect information about users, content, or data from our Services.
    • Upload or transmit viruses, worms, or harmful code.
    • Copy, reproduce, republish, modify, distribute, or create derivative works of any part of the Services without our prior written consent.
    • Resell or publicly display any portion of the Services or data derived from them.
  2. Content You Provide
    • User Content: If you post or upload images, videos, or text (e.g., testimonials, exercise clips, or feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, copy, distribute, publicly display, and modify such content for the legitimate business purposes of providing and improving our Services.
    • Health Data: Any personal or health information you share is handled in accordance with our Privacy Policy and/or any Business Associate Agreements, where applicable.
  3. Accuracy of Information
     You are responsible for ensuring that the personal, contact, or health information you provide is accurate and up to date.

7. Text Message and Email Communications

  1. Consent to Receive Messages
    By providing your phone number or email, you consent to receiving appointment reminders, coaching tips, or marketing messages from Rehab Ranger™. Standard message and data rates may apply.
  2. Opt-Out
    You may opt out at any time by replying “STOP” to any text or unsubscribing from marketing emails. You understand that certain non-marketing messages (e.g., about program updates or your device shipments) may still be sent as they are integral to the Services.
  3. No Guarantee of Delivery
     Rehab Ranger™ and its carriers are not liable for delayed or undelivered messages.

8. Payment and Billing

  1. Fees
     Certain aspects of the Services may require fees, which will be clearly disclosed prior to your incurring any cost. Fees can include:
    • Subscription fees
    • Consultation or telehealth visit fees (payable to the Affiliated Professionals)
    • Equipment replacement costs for damaged or unreturned devices
  2. Billing
    • By providing payment details, you authorize Rehab Ranger™ (or a designated third party) to charge the payment method for the fees associated with the Services.
    • If your plan is funded by an employer, insurer, or other third-party payor, you agree that we may submit claims to that payor. You remain responsible for any amounts not covered.
  3. Refunds and Cancellation
     All fees are non-refundable unless otherwise stated or required by law. Cancellation policies for subscription or telehealth may vary and will be provided at the time of purchase or sign-up.

9. Privacy and Data Practices

  1. Privacy Policy
     Your use of our Services is subject to our Privacy Policy, which is incorporated by reference. We take reasonable steps to protect your data in compliance with relevant data-protection regulations, including HIPAA, where applicable.
  2. De-identified and Anonymized Data
     You agree that Rehab Ranger™ may use de-identified or anonymized data (i.e., data that does not reasonably identify you) for research, analytics, and product improvement, in accordance with applicable laws.
  3. Data Sharing with Affiliated Professionals
     We may share your information with the Affiliated Professionals or payors as needed to facilitate care coordination, manage claims, or fulfill legal and contractual obligations. Please review our Privacy Policy and any agreements presented during telehealth intake for more information.

10. Intellectual Property

  1. Ownership
    • Rehab Ranger™’s IP: All content, materials, software, code, designs, and other intellectual property provided via the Services, including but not limited to text, graphics, images, videos, logos, and any derivatives thereof, are owned or licensed by Rehab Ranger™.
    • Limited License: Subject to these Terms, we grant you a personal, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, noncommercial use only.
  2. Restrictions
     You must not:
    • Copy, distribute, republish, or create derivative works from Rehab Ranger™-owned or licensed content.
    • Remove or alter any copyright, trademark, or proprietary notices.
  3. Feedback
     If you provide any ideas, suggestions, or other feedback regarding our Services, we will own all rights, titles, and interests to such feedback without compensating you.

11. Physical Activity Disclaimer

  1. Risk of Injury
     Engaging in exercises, physical therapy, or any other physical activities recommended through Rehab Ranger™’s Services can be inherently risky. You acknowledge and agree that you assume all risks associated with such activities.
  2. No Substitute for Professional Care
     Any exercise or program suggestions are informational only and should not replace in-person medical assessment. Always consult a licensed healthcare provider before beginning or modifying any exercise regimen, especially if you have injuries, illnesses, or other health concerns.
  3. Responsibility
     Rehab Ranger™ is not responsible for any injuries or damages arising out of your participation in the exercises or activities suggested by the Services.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICES (INCLUDING ALL CONTENT, SOFTWARE, LINKS, AND HARDWARE) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
  • Rehab Ranger™ DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE.
  • Rehab Ranger™ MAKES NO GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE, TIMELY, SECURE, ACCURATE, OR RELIABLE, OR THAT ANY DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

  1. Exclusion of Certain Damages
    Under no circumstances will Rehab Ranger™ or its affiliates be liable for any indirect, consequential, special, incidental, punitive, or exemplary damages arising out of or related to these Terms or your use or inability to use the Services.
  2. Cap on Liability
    Rehab Ranger™’s total liability for any claims arising under these Terms shall not exceed:
    • The total fees paid by you to Rehab Ranger™ in the twelve (12) months preceding the event giving rise to liability, or
    • One Hundred U.S. Dollars ($100), whichever is greater.
  3. Affiliated Professionals
    Rehab Ranger™ is not liable for the decisions, treatment, or advice given by any Affiliated Professional. Any potential liability related to professional negligence remains with the relevant practitioner or professional entity.
  4. Jurisdictional Limitations
    Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the liability of Rehab Ranger™ shall be limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Rehab Ranger™, its affiliates, partners, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use or misuse of the Services
  • Your breach of these Terms
  • Any violation of applicable laws or regulations
  • Any claim by a third party related to the content you submit, post, or transmit via the Services

15. Modification, Suspension, and Termination

  1. Modification of Terms
    Rehab Ranger™ may modify these Terms at any time. If we make material changes, we will notify you by posting an updated version or sending you an email. Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance.
  2. Suspension or Termination
    • We may terminate or suspend your access to the Services immediately, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or unlawful activities, or otherwise disrupted the Services.
    • You may terminate your account by ceasing to use the Services or contacting us with your request to delete your account. Upon termination, certain provisions of these Terms will survive as indicated herein.
  3. Effects of Termination
    • Any licenses granted to you hereunder will end.
    • You will no longer have access to your user account or any data associated with your account, subject to our data retention practices and obligations.
    • You remain responsible for any fees incurred prior to the date of termination.

16. Dispute Resolution and Governing Law

  1. Governing Law
    These Terms and any controversy arising out of or related to them or the Services will be governed by the laws of Illinois(U.S.), without regard to its conflict-of-law principles.
  2. Class Action Waiver (If Desired)
    • Class Action Waiver: You agree to bring disputes against Rehab Ranger™ only on an individual basis, not as a plaintiff or class member in any purported class or representative proceeding.
  3. Venue
    If arbitration is not enforced or otherwise inapplicable, the state or federal courts located in Peoria County, Illinois, shall have exclusive jurisdiction.

17. Additional State-Specific Terms

If any portion of the Services is regulated by state or local law, additional state-specific notices or disclaimers may apply, which will be provided to you separately or incorporated into these Terms.

18. General Provisions

  • Entire Agreement
     These Terms (including the Privacy Policy and any referenced agreements) constitute the entire agreement between you and Rehab Ranger™ with respect to your use of the Services, superseding any prior oral or written agreements or understandings.
  • Severability
     If any provision of these Terms is found invalid or unenforceable, the remainder will continue in effect, and an enforceable term will be substituted that as closely as possible reflects the original intent.
  • Assignment
     You may not assign any of your rights or delegate your obligations under these Terms without Rehab Ranger™’s express prior written consent. Rehab Ranger™ may freely assign its rights and obligations.
  • No Waiver
     Any failure by Rehab Ranger™ to enforce or exercise any provision of these Terms is not a waiver of that provision.
  • Force Majeure
     Rehab Ranger™ is not responsible for delays or failures caused by events outside our reasonable control, including acts of God, wars, strikes, earthquakes, pandemics, internet outages, or government restrictions.
  • Contact Information
     For questions, concerns, or legal notices regarding these Terms or the Services, please contact:
    Rehab Ranger™ | [email protected]

By using Rehab Ranger™’s Services, you acknowledge that you have read, understood, and agreed to all the provisions in these Terms and Conditions and our Privacy Policy.

If you do not agree to these Terms, you must cease all use of the Services immediately.