Privacy Policy - Rehab Ranger

This is not legal advice or a document, but an initial draft to be reviewed by our legal counsel.

Rehab Ranger™ Privacy Policy

Last Updated: 04/21/2025

Our website address is: https://rehabranger.ai.

Protonest Labs LLC (“Protonest,” “Company,” “we,” “us,” or “our”) operates Rehab Ranger™, a rehabilitation technology product and platform. This Privacy Policy (“Policy”) describes the types of information we collect, how we use and share that information, and your rights regarding the personal information we maintain about you when you access or use our platforms, websites, mobile applications, sensor-based hardware or other devices, telehealth portals, and other services (collectively, the “Services”).

Rehab Ranger™ is a product and brand of Protonest Labs LLC. References in this Policy to “Rehab Ranger™” refer to the product, platform, application, devices and related Services operated or provided by Protonest Labs LLC.

Note on HIPAA: Certain information we collect or process may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where HIPAA applies to our role and the applicable relationship. For details regarding PHI subject to HIPAA, please see our separate HIPAA Notice of Privacy Practices. If there is any conflict between this Policy and the HIPAA Notice with respect to PHI governed by HIPAA, the HIPAA Notice will control.

Scope
Information We Collect
How We Collect Information
Reviewing and Changing Your Personal Information
Use of Information
Targeted Advertising and Analytics
Disclosure of Information
Telephone Consumer Protection Act (TCPA)
Your Privacy Rights and Choices
How We Protect Information
How You Can Help Protect Your Information
Children’s Privacy
Links to Other Websites
Do Not Track
Data Retention
Employment Information
Updates
Additional Disclosures for California Residents
Other U.S. State Privacy Rights
International Transfers of Information
Contact Us

1. Scope

This Privacy Policy explains Protonest Labs LLC’s practices for handling personal information that we collect from:

Our websites, including any online content or features we make available (the “Sites”).
Our mobile apps, which provide virtual and in-person physical therapy, musculoskeletal support, or wellness services.
Motion sensors, biofeedback devices, or other hardware provided to facilitate the Services
Email, text, telehealth portals, chat messages, and other direct electronic communications you have with Protonest Labs LLC personnel or authorized service providers.

However, this Policy does not apply to:

Actions of entities we do not control or manage, or to individuals we do not employ.
PHI protected under HIPAA, which is covered by our HIPAA Notice of Privacy Practices, where applicable.

By using the Services, you acknowledge that you have reviewed the practices and policies described in this Policy. Where applicable law requires consent for a particular processing activity, we will obtain such consent through the appropriate mechanism.

2. Information We Collect

We collect several types of information about you. Some of this information may be considered personal data or personally identifiable information (“Personal Information”):

Contact Details
- Examples: Name, email address, phone number, mailing address, and any other details you provide to create an account or profile.
Demographic Information
- Examples: Age or age range, date of birth, gender, geographic location (e.g., ZIP code), general interests, or household data.
Health and Wellness Data
- Examples: Physical therapy records, exercise routines, movement information from motion sensors, range-of-motion data, or general health-related information you share. Note: If your health information is obtained in connection with healthcare services by affiliated professionals or covered entities, that information may be governed by HIPAA.
Technical and Usage Data
- Examples: Device identifiers, IP addresses, browser type, operating system, how you navigate and interact with our Site or App, timestamps, and log files relating to your usage of the Services.
Payment Information
- If you pay directly for the Services, we may collect details necessary to process your transaction. Payment information may be processed by third-party payment processors subject to their privacy and security practices.
User-Generated Content
- Examples: Photos, videos, or other media you upload or share (e.g., before/after pictures, exercise videos), chat messages with rehab professionals, or other feedback you provide.
Location Information
- We may collect or infer your general location using your device’s IP address or ZIP code. You can typically adjust your device’s location sharing in its settings.
Employment-Related Information
- If you apply for a job with Protonest Labs LLC or become an employee, different policies might apply to your data.

3. How We Collect Information

We may gather information in the following ways:

Directly from You
- When you register an account, fill out intake forms, enter promotions, or respond to surveys, you voluntarily share information with us.
Automatically
- We use cookies, pixels, web beacons, SDKs, and similar technologies to collect certain data about how you navigate and use our Services. We may combine data collected automatically with other data to better tailor our Services.
From Third Parties
- In some cases, we may receive information from your employer, health plan, or healthcare provider to verify eligibility or coverage for Rehab Ranger™’s Services. We may also gather demographic or interest-based information from data aggregators or public sources.

4. Reviewing and Changing Your Personal Information

If you want to review or modify your Personal Information (excluding PHI where applicable), you can contact us at [email protected] or via in-app settings (if available). Where required by law, we will facilitate requests to correct inaccuracies or delete information, subject to certain limitations, as outlined in Section 9.

5. Use of Information

We may use the information we collect for various purposes, including:

Service Provision and Enhancement
- Creating and managing accounts, verifying your identity, delivering personalized exercises, performing telehealth consultations (where applicable), improving device performance, and customizing user experiences.
Communications
- Sending administrative messages, responding to your inquiries, providing customer support, and notifying you about policy updates or changes to the Services.
Personalization and Marketing
- Providing tailored content, promotional offers, or marketing communications, subject to your preferences and opt-out rights.
Analytics and Research
- Using de-identified or aggregated data to conduct research, compile statistics, improve software algorithms, measure the effectiveness of our content, or develop new products.
Regulatory Compliance and Legal Obligations
- Complying with laws, responding to lawful requests by public authorities, and cooperating with regulatory or government bodies.
Fraud Detection and Security
- Ensuring the integrity of our systems, investigating potential violations of our Terms or policies, and preventing unauthorized access.

6. Targeted Advertising and Analytics

We may partner with third-party advertising networks or analytics providers to understand how users access or use our Services and to deliver ads or content:

Cookies and Similar Technologies: These help us remember your preferences, track your interactions, measure campaign effectiveness, and personalize ads based on your browsing history.
Analytics Tools: We may use platforms like Google Analytics or Meta/Facebook Pixel to measure usage, compile statistics, and display relevant ads to you on other websites.

To learn more about our use of cookies and how to opt out of targeted advertising, see Section 9 (“Your Privacy Rights and Choices”).

7. Disclosure of Information

We may disclose your information in the following circumstances:

Within Our Family of Companies
- We may share data with subsidiaries or affiliates, if any, for internal business purposes such as analytics and marketing.
Service Providers and Third Parties
- Data may be shared with vendors who help us operate our Services (e.g., cloud storage, analytics, marketing, payment processors, or IT services), subject to appropriate contractual protections.
Healthcare Providers or Sponsors
- If you participate in a program through an employer or health plan, we may share limited information with those entities to confirm eligibility or facilitate the program. For PHI, see our HIPAA Notice of Privacy Practices where applicable.
Legal and Regulatory Obligations
- We may share information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect our rights, comply with a judicial proceeding, or address a potential breach of our Terms.
Corporate Transactions
- If Protonest Labs LLC merges with another entity, sells some or all of its assets, undergoes a financing, acquisition, restructuring, bankruptcy or other corporate transaction, your information may be transferred as part of the transaction, subject to applicable law.
Research, De-Identified, or Aggregate Data
- We may disclose information that is aggregated, de-identified, or does not reasonably identify you to third parties for research, analytics, or other purposes consistent with applicable laws.
Disclosure by You
- If you make your information, including PHI where applicable, available to other users or the public via the Services (e.g., community forums), we cannot control how others use that information.

8. Telephone Consumer Protection Act (TCPA)

We may send you notices by email, SMS, text message, or other electronic means. By providing your phone number and, where required, providing appropriate consent, you may receive text messages or calls regarding your enrollment, appointments, or use of the Services. You can opt out of text messages at any time by replying “STOP” or contacting us at [email protected]. Standard messaging rates may apply.

9. Your Privacy Rights and Choices

Depending on where you reside, you may have specific privacy rights regarding your Personal Information. These may include:

Access and Portability
- Requesting details of your Personal Information and, if required by law, receiving a portable copy.
Correction
- Asking us to correct inaccurate Personal Information we hold about you.
Deletion
- Requesting deletion of certain Personal Information, subject to legal exceptions.
Opting Out of Marketing
- If you no longer wish to receive marketing or promotional emails, click “unsubscribe” in any email or contact us at [email protected]. You may still receive non-promotional emails (e.g., administrative messages).
Cookies and Online Tracking
- Adjust your browser or device settings to refuse or delete cookies. You may also opt out of targeted advertising through industry tools such as the Network Advertising Initiative or Digital Advertising Alliance, where available.
Non-Discrimination
- Where required by applicable law, we will not discriminate against you for exercising applicable privacy rights.

To exercise these rights or make any privacy-related request, contact us at [email protected] or call [Phone Number]. We may verify your identity before fulfilling the request.

10. How We Protect Information

We employ physical, electronic, and administrative safeguards designed to help protect personal data against unauthorized access, loss, alteration, or misuse. These measures may include:

Encryption of data at rest or in transit where feasible.
Firewalls, intrusion detection, and access controls to limit who can access data.
Security training for our workforce and risk assessments to evaluate vulnerabilities.

No data transmission or storage system is guaranteed to be 100% secure. If you suspect any privacy or security issue, please contact us immediately.

11. How You Can Help Protect Your Information

Manage Passwords: Use strong, unique passwords and do not share them.
Lock and Secure Devices: Keep your personal devices password-protected, especially those Rehab Ranger™ may have provided for your care.
Beware of Phishing: We will never ask for your password in an unsolicited message. If you suspect any scams, notify us at [email protected].

12. Children’s Privacy

Our Services are not designed or intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent where such consent is required. If you become aware that a child under 13 has provided us with information, contact us at [email protected]. We will address such information in accordance with applicable law.

13. Links to Other Websites

Our Sites and Apps may include links to third-party websites or services that we do not own or control. We are not responsible for their privacy practices or content. We encourage you to review the privacy policy of each such site independently.

14. Do Not Track

“Do Not Track” is a setting in some browsers that communicates a preference not to be tracked across websites. Because there is no industry-standard approach to responding to DNT signals, Rehab Ranger™’s Sites do not currently respond to them.

15. Data Retention

We will keep your information for only as long as it is needed to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. We may retain de-identified or aggregated data for an extended period for research, analytics, or legitimate business purposes, consistent with applicable law.

16. Employment Information

This Privacy Policy does not govern the collection or use of information for Protonest Labs LLC employees, contractors, or job applicants. If you have an employment or application relationship with Protonest Labs LLC, refer to the applicable employee or applicant privacy notices.

17. Updates

We may periodically update or revise this Policy to reflect changes in our practices, technology, or legal requirements. We will post the most current version on our website with a new “Last Updated” date. If we make significant changes, we may also notify you in other ways, such as by email or notice within the Services, where appropriate.

18. Additional Disclosures for California Residents

If you reside in California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide additional rights depending on whether and how those laws apply to our processing of your information.

Categories of Information Collected: We collect identifiers (such as name and contact information), demographic data, usage data, health and wellness information, and other categories described in this Policy.
Sources of Information: Directly from you, automatically through device interactions, or from your employer, insurer, healthcare provider, or other third parties where applicable.
Purposes of Use: See Section 5, “Use of Information.”
Disclosure: We may share information with service providers, affiliates, healthcare providers, sponsors, or other third parties as outlined in Section 7.
No Sale of Personal Information: We do not sell the personal information of users under age 16. Some activities involving third-party analytics or advertising may be considered “sharing” under California law. Where applicable, you may opt out of such sharing through the mechanisms we provide.
Your CCPA/CPRA Rights: Depending on applicability, these may include rights to know/access, delete, correct, opt out of certain sale or sharing, and non-discrimination.

To exercise applicable California privacy rights, email us at [email protected] with “California Privacy Rights” in the subject line, or use our privacy portal on our website, if available. We may verify your identity before fulfilling your request.

19. Other U.S. State Privacy Rights

Residents of certain other states may have additional privacy rights under applicable state privacy laws. Depending on the law applicable to you, these may include rights to access, correct, delete, opt out of certain data-sharing or targeted advertising, and appeal certain decisions concerning a privacy request. To exercise applicable rights, contact us at [email protected].

20. International Transfers of Information

Rehab Ranger™ primarily operates in the United States. If you reside outside the U.S., your information may be transferred to the U.S. or other locations where Protonest Labs LLC, its affiliates, or its service providers operate. Where required by applicable law, we employ appropriate safeguards for cross-border transfers, which may include standard contractual clauses or other recognized transfer mechanisms.

21. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Protonest Labs LLC
Operating Rehab Ranger™
201 SW Adams St
Peoria, IL 61602
Email: [email protected]
Privacy Email: [email protected]
Phone: 309-332-7150

Rehab Ranger™ is a product and brand of Protonest Labs LLC.

By using Rehab Ranger™’s Services, you acknowledge that you have read, understood, and agree to this Privacy Policy, including any future updates or modifications.