Privacy Policy

This is not legal advice or a document, but an initial draft to be reviewed by our legal counsel.

Rehab Ranger™ Privacy Policy

Last Updated: 04/21/2025

Our website address is: https://rehabranger.ai.

Rehab Ranger™, Inc. (together with any subsidiaries or affiliates, “Rehab Ranger™,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy (“Policy”) describes the types of information we collect, how we use and share that information, and your rights regarding the data we maintain about you when you access or use our platforms, websites, mobile applications, sensor-based hardware or other devices, telehealth portals, and other services (collectively, the “Services”).

Note on HIPAA: Certain information we collect or process may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). For details on how we use and disclose PHI, please see our separate HIPAA Notice of Privacy Practices. If there is any conflict between this Policy and the HIPAA Notice with respect to PHI, the HIPAA Notice will control.

Table of Contents

  1. Scope
  2. Information We Collect
  3. How We Collect Information
  4. Reviewing and Changing Your Personal Information
  5. Use of Information
  6. Targeted Advertising and Analytics
  7. Disclosure of Information
  8. Telephone Consumer Protection Act (TCPA)
  9. Your Privacy Rights and Choices
  10. How We Protect Information
  11. How You Can Help Protect Your Information
  12. Children’s Privacy
  13. Links to Other Websites
  14. Do Not Track
  15. Data Retention
  16. Employment Information
  17. Updates
  18. Additional Disclosures for California Residents
  19. Other U.S. State Privacy Rights
  20. International Transfers of Information
  21. Contact Us

1. Scope

This Privacy Policy explains Rehab Ranger™’s practices for handling personal information that we collect from:

  • Our websites, including any online content or features we make available (the “Sites”).
  • Our mobile apps, which provide virtual and in-person physical therapy, musculoskeletal support, or wellness services.
  • Motion sensors, biofeedback devices, or other hardware provided to facilitate the Services.
  • Email, text, telehealth portals, chat messages, and other direct electronic communications you have with Rehab Ranger™ employees or affiliates.

However, this Policy does not apply to:

  • Actions of entities we do not control or manage, or to individuals we do not employ.
  • PHI protected under HIPAA, which is covered by our HIPAA Notice of Privacy Practices.

By using the Services, you acknowledge that you understand the practices and policies described in this Policy.

2. Information We Collect

We collect several types of information about you. Some of this information may be considered personal data or personally identifiable information (“Personal Information”):

  1. Contact Details
    • Examples: Name, email address, phone number, mailing address, and any other details you provide to create an account or profile.
  2. Demographic Information
    • Examples: Age or age range, date of birth, gender, geographic location (e.g., ZIP code), general interests, or household data.
  3. Health and Wellness Data
    • Examples: Physical therapy records, exercise routines, movement information from motion sensors, range-of-motion data, or general health-related information you share.
    • Note: If your health information is obtained in connection with healthcare services by affiliated professionals, that information may be governed by HIPAA.
  4. Technical and Usage Data
    • Examples: Device identifiers, IP addresses, browser type, operating system, how you navigate and interact with our Site or App, timestamps, and log files relating to your usage of the Services.
  5. Payment Information
    • If you pay directly for the Services, we may collect details like credit or debit card numbers, billing addresses, or other financial details. Payment information is typically processed by third-party payment processors subject to their privacy and security practices.
  6. User-Generated Content
    • Examples: Photos, videos, or other media you upload or share (e.g., before/after pictures, exercise videos), chat messages with rehab professionals, or other feedback you provide.
  7. Location Information
    • We may collect or infer your general location using your device’s IP address or ZIP code. You can typically adjust your device’s location sharing in its settings.
  8. Employment-Related Information
    • If you apply for a job with Rehab Ranger™ or become an employee, different policies might apply to your data.

3. How We Collect Information

We may gather information in the following ways:

  1. Directly from You
    • When you register an account, fill out intake forms, enter promotions, or respond to surveys, you voluntarily share information with us.
  2. Automatically
    • We use cookies, pixels, web beacons, SDKs, and similar technologies to collect certain data about how you navigate and use our Services. We may combine data collected automatically with other data to better tailor our Services.
  3. From Third Parties
    • In some cases, we may receive information from your employer, health plan, or healthcare provider to verify eligibility or coverage for Rehab Ranger™’s Services.
    • We may also gather demographic or interest-based information from data aggregators or public sources.

4. Reviewing and Changing Your Personal Information

If you want to review or modify any of your Personal Information (excluding PHI), you can contact us at [email protected] or via in-app settings (if available). Where required by law, we will facilitate requests to correct inaccuracies or delete information, subject to certain limitations, as outlined in Section 9.

5. Use of Information

We may use the information we collect for various purposes, including:

  1. Service Provision and Enhancement
    • Creating and managing accounts, verifying your identity, delivering personalized exercises, performing telehealth consultations (where applicable), improving device performance, and customizing user experiences.
  2. Communications
    • Sending administrative messages, responding to your inquiries, or providing customer support.
    • Notifying you about policy updates or changes to the Services.
  3. Personalization and Marketing
    • Providing tailored content, promotional offers, or marketing communications, subject to your preferences and opt-out rights.
  4. Analytics and Research
    • Using de-identified or aggregated data to conduct research, compile statistics, improve software algorithms, measure the effectiveness of our content, or develop new products.
  5. Regulatory Compliance and Legal Obligations
    • Complying with laws, responding to lawful requests by public authorities, and cooperating with regulatory or government bodies.
  6. Fraud Detection and Security
    • Ensuring the integrity of our systems, investigating potential violations of our Terms or policies, and preventing unauthorized access.

6. Targeted Advertising and Analytics

We may partner with third-party advertising networks or analytics providers to understand how users access or use our Services and to deliver ads or content:

  • Cookies and Similar Technologies: These help us remember your preferences, track your interactions, measure campaign effectiveness, and personalize ads based on your browsing history.
  • Analytics Tools: We may use platforms like Google Analytics or Facebook Pixel to measure usage, compile statistics, and display relevant ads to you on other websites.

To learn more about our use of cookies and how to opt out of targeted advertising, see Section 9 (“Your Privacy Rights and Choices”).

7. Disclosure of Information

We may disclose your information in the following circumstances:

  1. Within Our Family of Companies
    • We share data with subsidiaries or affiliates for internal business purposes, such as analytics and marketing.
  2. Service Providers and Third Parties
    • Data may be shared with vendors who help us operate our Services (e.g., cloud storage, analytics, marketing, payment processors, or IT services), subject to confidentiality agreements.
  3. Healthcare Providers or Sponsors
    • If you participate in a program through an employer or health plan, we may share limited information with those entities to confirm eligibility or facilitate the program. For PHI, see our HIPAA Notice of Privacy Practices.
  4. Legal and Regulatory Obligations
    • We may share information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect our rights, comply with a judicial proceeding, or address a potential breach of our Terms.
  5. Corporate Transactions
    • If we merge with another entity, sell some or all of our assets, or undergo bankruptcy or other transactions, your information may be transferred as part of the deal.
  6. Research, De-Identified, or Aggregate Data
    • We may disclose data that is aggregated, de-identified, or does not reasonably identify you to third parties for research, analytics, or other purposes consistent with applicable laws.
  7. Disclosure by You
    • If you make your information (including PHI) available to other users or the public via our Services (e.g., community forums), we cannot control how others use that information.

8. Telephone Consumer Protection Act (TCPA)

We may send you notices by email, SMS, text message, or other electronic means. By providing your phone number, you consent to receive text messages or calls regarding your enrollment, appointments, or use of the Services. You can opt out of text messages at any time by replying “STOP” or contacting us at [email protected]. Standard messaging rates may apply.

9. Your Privacy Rights and Choices

Depending on where you reside, you may have specific privacy rights regarding your Personal Information. These may include:

  1. Access and Portability
    • Requesting details of your Personal Information and, if required by law, receiving a portable copy.
  2. Correction
    • Asking us to correct inaccurate Personal Information we hold about you.
  3. Deletion
    • Requesting deletion of certain Personal Information, subject to legal exceptions.
  4. Opting Out of Marketing
    • If you no longer wish to receive marketing or promotional emails, click “unsubscribe” in any email or contact us at [email protected]. You may still receive non-promotional emails (e.g., administrative messages).
  5. Cookies and Online Tracking
    • Adjust your browser or device settings to refuse or delete cookies. You may also opt out of targeted advertising through industry tools like the Network Advertising Initiative or Digital Advertising Alliance, where available.
  6. Non-Discrimination
    • We will not discriminate against you for exercising any of these rights.

To exercise these rights or make any privacy-related request, contact us at [email protected] or call [Phone Number]. We may verify your identity before fulfilling the request.

10. How We Protect Information

We employ physical, electronic, and administrative safeguards to help protect personal data against unauthorized access, loss, alteration, or misuse. These measures include:

  • Encryption of data at rest or in transit where feasible.
  • Firewalls, intrusion detection, and access controls to limit who can access data.
  • Security training for our workforce and risk assessments to evaluate vulnerabilities.

No data transmission or storage system is guaranteed to be 100% secure. If you suspect any privacy or security issues, please contact us immediately.

11. How You Can Help Protect Your Information

  • Manage Passwords: Use strong, unique passwords and do not share them.
  • Lock and Secure Devices: Keep your personal devices password-protected, especially those Rehab Ranger™ may have provided for your care.

Beware of Phishing: We will never ask for your password in an unsolicited message. If you suspect any scams, notify us at [email protected].

12. Children’s Privacy

Our Services are not designed or intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you become aware that a child under 13 has provided us with information, contact us at [email protected]. We will remove it in accordance with applicable laws.

13. Links to Other Websites

Our Sites and Apps may include links to third-party websites or services that we do not own or control. We are not responsible for their privacy practices or content. We encourage you to review any such site’s privacy policy independently.

14. Do Not Track

“Do Not Track” is a setting in some browsers that communicates a preference not to be tracked across websites. Because there is no industry-standard approach to responding to DNT signals, Rehab Ranger™’s Sites do not currently respond to them.

15. Data Retention

We will keep your information for only as long as it is needed to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. We may retain de-identified or aggregated data for an extended period for research, analytics, or legitimate business purposes.

16. Employment Information

This Privacy Policy does not govern the collection or use of information for Rehab Ranger™ employees, contractors, or job applicants. If you have an employment or application relationship with Rehab Ranger™, refer to the applicable employee or applicant privacy notices.

17. Updates

We may periodically update or revise this Policy to reflect changes in our practices, technology, or legal requirements. We will post the most current version on our website with a new “Last Updated” date. If we make significant changes, we may also notify you in other ways, such as by email or notice within the Services.

18. Additional Disclosures for California Residents

If you reside in California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides certain additional rights. Please note:

  • Categories of Information Collected: We collect identifiers (name, address), demographic data, usage data, and other categories described in this Policy.
  • Sources of Information: Directly from you, automatically through device interactions, or from your employer, insurer, or a healthcare provider (where applicable).
  • Purposes of Use: See How We Use Information.
  • Disclosure: We may share information with service providers, affiliates, or third parties for business purposes as outlined in Disclosure of Information.
  • No Sale of Personal Information: We do not sell the personal information of users under age 16. Some activities involving third-party analytics or advertising may be considered “sharing” under CA law. You can opt out of such sharing via the instructions in Section 9.
  • Your CCPA/CPRA Rights:
    1. Right to Know/Access: Obtain details about what personal information we collected, how we collected it, and with whom it was shared.
    2. Right to Delete: Request deletion of personal information, subject to legal exceptions.
    3. Right to Correct: Fix inaccuracies in personal information.
    4. Right to Opt Out: If we engage in “selling” or “sharing” under CA law, you can opt out.
    5. No Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise these rights, email us at [email protected]i with “California Privacy Rights” in the subject line, or use our privacy portal on our website. We may verify your identity before fulfilling your request.

19. Other U.S. State Privacy Rights

Residents of certain other states (e.g., Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Nebraska, New Jersey, New Hampshire, Delaware, Iowa, etc.) may have additional privacy rights similar to or exceeding those in California. These may include rights to access, correct, delete, opt out of certain data-sharing, and appeal any decision we make regarding a privacy request. To exercise these rights, contact us at [email protected].

20. International Transfers of Information

Rehab Ranger™ primarily operates in the United States. If you reside outside the U.S., your information may be transferred to the U.S. or other locations where our partners or service providers operate. We employ safeguards, such as standard contractual clauses, to ensure your data is adequately protected during cross-border transfers, as required by applicable law.

21. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Rehab Ranger™
[Address Line 1]
[City, State, ZIP, Country]
Email: [[email protected]]
Phone: [xxx-xxx-xxxx]

We are here to help with any privacy-related matters.

By using Rehab Ranger™’s Services, you acknowledge that you have read, understood, and agree to this Privacy Policy, including any future updates or modifications.